Terms of service

CANNAE — TERMS OF SERVICE

These Terms of Service govern access to and use of the CANNAE website and the purchase of CANNAE products.

CANNAE is a brand operated by Sahli FZ-LLC, a Free Zone Limited Liability Company registered in Ras Al Khaimah, United Arab Emirates.

Licence Number: 45030559

ACCEPTANCE OF TERMS

By accessing or using the CANNAE website, creating an account or placing an order, the user agrees to the Terms and policies presented or made reasonably available in connection with the relevant use or transaction, subject to applicable law.

By placing an order, the customer agrees to the CANNAE Terms of Service and acknowledges the:

* Final Sale, No Return, No Refund & No Exchange Policy;
* Shipping & Delivery Policy; and
* Privacy Policy.

Consent to optional marketing or optional tracking technologies will be obtained separately where required by applicable law.

The customer’s failure to read terms that were clearly and reasonably made available does not, by itself, invalidate acceptance, subject to applicable law.

PRODUCT INFORMATION

CANNAE aims to provide accurate product descriptions, photographs and product information.

Minor non-material variations may occur because of:

* Screen settings;
* Photography;
* Lighting;
* Packaging updates;
* Manufacturing updates; or
* Other non-material product presentation differences.

Customers must review available product information, ingredients, warnings and instructions before use.

NO GUARANTEE OF INDIVIDUAL RESULTS

Cosmetic, skincare and hair care results vary between individuals.

Customer photographs, testimonials, reviews, before-and-after content, demonstrations, marketing materials and descriptions of product experiences do not guarantee identical results for every customer.

Unless expressly and lawfully stated otherwise, CANNAE cosmetic products are not represented as diagnosing, treating, curing or preventing disease.

ORDERS AND ORDER ACCEPTANCE

An order submitted through the CANNAE website constitutes a request to purchase.

CANNAE may refuse, cancel or limit an order where reasonably necessary and legally permitted, including because of:

* Suspected fraud;
* Unauthorised payment activity;
* Identity misuse;
* Pricing or technical errors;
* Stock unavailability;
* Suspected resale abuse;
* Promotion misuse;
* Website misuse;
* Security concerns;
* Sanctions or legal restrictions;
* Legal or regulatory requirements; or
* Other suspected unlawful activity.

Where CANNAE cancels an order after collecting payment and no lawful deduction applies, the appropriate amount will be returned in accordance with applicable law.

PAYMENT FRAUD, FALSE CLAIMS AND CHARGEBACK ABUSE

Customers must use authorised payment methods and provide truthful transaction information.

CANNAE may investigate suspected:

* Payment fraud;
* Identity misuse;
* Unauthorised payment activity;
* False non-delivery claims;
* Duplicate reimbursement claims;
* Fabricated product-defect claims;
* Fabricated damage claims;
* Manipulated or forged evidence;
* Return fraud; or
* Abusive or fraudulent chargebacks.

CANNAE may preserve relevant order, payment, delivery, technical and communication records.

Where legally permitted or required, CANNAE may provide relevant records to payment processors, banks, card networks, fraud-prevention providers, couriers, insurers, professional advisers, online platforms or competent authorities.

Nothing in these Terms prevents a customer from making a legitimate payment dispute or exercising a mandatory legal right.

PROPER PRODUCT USE, HANDLING AND STORAGE

Customers must use, handle and store CANNAE products in accordance with available instructions, warnings and intended-use guidance.

To the fullest extent permitted by applicable law, CANNAE and Sahli FZ-LLC are not responsible for loss, damage or unsatisfactory results caused by:

* Misuse;
* Excessive or improper application;
* Incorrect application;
* Improper storage after delivery;
* Ignoring product warnings;
* Use contrary to instructions;
* Use for an unintended purpose;
* Unauthorised alteration;
* Contamination after delivery;
* Transfer into unsuitable packaging; or
* Improper mixing with another product, ingredient or substance.

Nothing in this section excludes or limits responsibility that cannot legally be excluded or limited.

INTELLECTUAL PROPERTY

The CANNAE name, branding, logos, original product names, original packaging designs, photographs, videos, graphics, website design elements and original written content are owned by or licensed to CANNAE or Sahli FZ-LLC, except where otherwise stated.

Unauthorised commercial copying, reproduction, counterfeiting, imitation, exploitation or distribution of protected CANNAE intellectual property is prohibited to the extent provided by applicable law.

CANNAE and Sahli FZ-LLC reserve all available legal rights and remedies concerning infringement.

REVIEWS, COMPLAINTS, FALSE ALLEGATIONS AND PUBLIC STATEMENTS

CANNAE encourages customers to contact CANNAE Customer Care directly at support@cannaeuae.com regarding product, delivery or service concerns so that the matter may be reviewed promptly and in good faith.

Customers are requested to use CANNAE Customer Care as the first channel for attempting to resolve a concern privately.

Nothing in these Terms prohibits an honest opinion, a truthful review, a good-faith complaint, lawful contact with a consumer protection body, regulator or competent authority, or another communication protected by applicable law.

However, users must not knowingly create, publish, transmit, submit or distribute unlawful content, including:

* Knowingly false statements of fact;
* Fabricated factual allegations;
* Fabricated transactions;
* Fabricated product experiences;
* Fraudulent or fake reviews;
* Impersonated customer experiences;
* Forged evidence;
* Materially manipulated evidence presented as authentic;
* Knowingly false claims of product use or purchase;
* Unlawful threats;
* Unlawful harassment;
* Extortion or attempted unlawful coercion;
* Unlawful disclosure of confidential information;
* Unlawful disclosure or publication of private information or personal data;
* Intellectual-property infringement; or
* Other content prohibited by applicable law.

Where CANNAE reasonably suspects fraudulent or unlawful conduct, CANNAE and Sahli FZ-LLC reserve the right, to the extent permitted by applicable law, to:

* Preserve relevant evidence and records;
* Investigate the suspected conduct;
* Provide an accurate factual response;
* Request correction of materially false factual information;
* Request removal of unlawful content from a relevant platform;
* Report suspected fraud or unlawful conduct to a relevant platform, payment provider or competent authority; and
* Exercise available civil or other legal rights and remedies.

A disagreement with CANNAE, a negative opinion or an honest negative review does not, by itself, constitute fraud or defamation.

This section is intended to protect CANNAE and Sahli FZ-LLC against knowingly fabricated, fraudulent or unlawful conduct and must not be interpreted as restricting legally protected consumer communications.

GOOD-FAITH PRIVATE RESOLUTION AND NOTICE OF DISPUTE

Before commencing formal proceedings against CANNAE or Sahli FZ-LLC, a customer agrees, to the extent permitted by applicable law, to provide CANNAE Customer Care at support@cannaeuae.com with written notice describing:

* The customer’s full name;
* Relevant order number;
* The nature of the dispute;
* Relevant supporting information; and
* The resolution requested.

The customer and CANNAE agree to make a good-faith attempt to resolve the dispute privately for a period of thirty (30) days after CANNAE receives sufficient written notice.

This provision does not prevent urgent protective relief, the exercise of a mandatory consumer right, a mandatory complaint process, lawful contact with a regulator or competent authority, or an action that applicable law does not permit the parties to delay or restrict.

LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, CANNAE and Sahli FZ-LLC shall not be liable for indirect, incidental, special or consequential losses arising solely from:

* Customer misuse;
* Excessive or improper application;
* Incorrect application;
* Improper storage after delivery;
* Customer-supplied incorrect information;
* Customer failure to reasonably cooperate with delivery;
* Customer failure to receive or collect a shipment;
* Unauthorised product alteration;
* Contamination after delivery;
* Use contrary to product warnings or instructions; or
* Circumstances outside CANNAE’s reasonable control.

Where liability may lawfully be limited, the aggregate liability of CANNAE and Sahli FZ-LLC arising directly from a specific order shall not exceed the amount paid for the product directly giving rise to the relevant claim.

The preceding limitation applies only to the extent permitted by applicable law.

Nothing in these Terms excludes or limits liability, consumer rights or remedies that cannot legally be excluded or limited.

INDEMNITY

To the fullest extent permitted by applicable law, a user shall be responsible for losses, liabilities, claims and reasonable costs directly arising from that user’s:

* Fraud;
* Intentional unlawful conduct;
* Knowing submission of fabricated or forged evidence;
* Intentional infringement of CANNAE’s intellectual-property rights;
* Unlawful access to CANNAE systems; or
* Material unlawful misuse of the CANNAE website.

This provision does not transfer responsibility for loss caused by CANNAE or Sahli FZ-LLC and does not apply where prohibited by applicable law.

PROHIBITED CONDUCT

Users must not:

* Use the website for unlawful purposes;
* Attempt to gain unauthorised access to CANNAE systems;
* Introduce malicious software;
* Interfere with website security;
* Commit or attempt fraud;
* Impersonate another person;
* Submit knowingly false transaction information;
* Misuse promotional offers;
* Infringe CANNAE intellectual-property rights;
* Use automated systems to unlawfully disrupt the website; or
* Use CANNAE services in violation of applicable law.

CANNAE may restrict or terminate access where reasonably necessary and legally permitted to protect CANNAE, Sahli FZ-LLC, customers, systems or legal rights.

FORCE MAJEURE AND EVENTS OUTSIDE REASONABLE CONTROL

To the fullest extent permitted by applicable law, CANNAE is not responsible for delay or failure caused by circumstances outside its reasonable control.

Such circumstances may include natural events, government action, transport disruption, customs disruption, civil emergencies, major telecommunications failures, third-party cyber incidents or similar extraordinary circumstances.

SEVERABILITY

If any provision of these Terms is determined to be invalid, unlawful or unenforceable, that provision shall be applied to the maximum extent legally permitted or severed where appropriate.

The remaining provisions shall continue in effect to the extent permitted by applicable law.

NO WAIVER

A delay or failure by CANNAE or Sahli FZ-LLC to exercise a right does not automatically constitute a permanent waiver of that right.

GOVERNING LAW

These Terms are governed by the laws of the United Arab Emirates.

The choice of UAE law does not remove mandatory consumer rights or mandatory jurisdictional protections that applicable law does not permit the parties to waive.

DISPUTE RESOLUTION AND JURISDICTION

The parties shall first follow the Good-Faith Private Resolution and Notice of Dispute procedure above to the extent legally permitted.

Subject to mandatory applicable law, disputes arising from these Terms or a CANNAE transaction shall be submitted to the competent courts of the United Arab Emirates.

Nothing in these Terms prevents a customer from exercising a mandatory right to contact a consumer protection authority, regulator, court or other competent body.

CHANGES TO THESE TERMS

CANNAE may update these Terms from time to time.

The version applicable to an order will generally be the version presented or made reasonably available in connection with the relevant transaction, subject to applicable law.

Customer Care: support@cannaeuae.com