Shipping policy

CANNAE — SHIPPING & DELIVERY POLICY

CANNAE ships to destinations made available at checkout.

ORDER PROCESSING

Orders are subject to:

* Successful payment authorisation;
* Stock availability;
* Fraud and security review;
* Address verification where applicable;
* Legal and regulatory requirements; and
* CANNAE’s applicable processing schedule.

Processing and delivery times are estimates unless CANNAE expressly guarantees a delivery date in writing.

CUSTOMER RESPONSIBILITY FOR DELIVERY INFORMATION

The customer is responsible for providing complete, current and accurate delivery information.

This includes:

* Full recipient name;
* Correct shipping address;
* Building details;
* Apartment, villa or unit number;
* Postal information where applicable;
* Correct telephone number;
* Correct email address;
* Access instructions where required; and
* Any other information reasonably necessary to complete delivery.

The customer must review all delivery information before completing payment.

To the fullest extent permitted by applicable law, CANNAE is not responsible for failed delivery, misdelivery or delay caused by materially incorrect, incomplete or outdated information supplied by the customer.

ADDRESS ERRORS AND ADDRESS CHANGES

Customers must contact CANNAE Customer Care at support@cannaeuae.com immediately after discovering an address error.

CANNAE does not guarantee that an address can be amended after an order has entered processing or fulfilment.

After dispatch, an address change may be impossible or subject to courier restrictions and additional charges.

Where additional reasonable costs are actually incurred because of incorrect or incomplete customer-supplied information, those costs may be the customer’s responsibility to the extent permitted by applicable law.

CUSTOMER AVAILABILITY AND COOPERATION WITH DELIVERY

The customer is responsible for reasonably cooperating with the delivery process.

This may include:

* Being reasonably available to receive the shipment;
* Responding to legitimate courier communications;
* Providing necessary access or delivery instructions;
* Providing information reasonably required to complete delivery;
* Collecting the parcel within an applicable collection period; and
* Completing destination customs or import procedures attributable to the recipient.

FAILED DELIVERY

To the fullest extent permitted by applicable law, CANNAE is not responsible for a failed or delayed delivery caused by:

* Incorrect customer information;
* Incomplete delivery information;
* An inaccessible delivery location;
* Customer failure to respond to reasonable courier communications;
* Customer failure to cooperate with delivery;
* Customer failure to collect a shipment;
* Customer refusal of delivery without a legally valid reason;
* Customer failure to complete required import procedures; or
* Customer failure to pay a customs or import charge properly payable by the customer.

REFUSED, UNCOLLECTED, ABANDONED OR RETURNED SHIPMENTS

Refusing a shipment, failing to answer the courier, failing to collect a parcel or abandoning a shipment does not automatically cancel the order or create a right to a refund.

Where delivery failure or return is attributable to the customer, CANNAE may, to the fullest extent permitted by applicable law:

* Recover reasonable outbound shipping costs actually incurred;
* Recover return-to-sender charges actually incurred;
* Recover storage charges actually incurred;
* Recover customs or carrier charges actually incurred;
* Recover other reasonable delivery-related costs actually incurred;
* Deduct legally permitted costs from an amount otherwise refundable; and
* Require advance payment of re-delivery costs before re-dispatch.

Where a cosmetic, beauty, skincare, hair oil, scalp care, hair care, personal care or eyelash product has left CANNAE’s controlled distribution chain and CANNAE cannot reasonably verify its storage, handling, temperature exposure, contamination status, tampering status or product integrity, CANNAE may determine that the product cannot safely be placed back into saleable inventory.

Mandatory rights under applicable law remain unaffected.

INTERNATIONAL ORDERS, CUSTOMS, DUTIES AND TAXES

International shipments may be subject to import duties, taxes, customs charges, brokerage fees or other governmental charges.

Unless expressly included in the checkout price or otherwise stated by CANNAE, such charges may be payable by the customer.

Customers are responsible for complying with destination-specific import requirements applicable to the recipient.

CANNAE does not control customs authorities, border agencies or government inspection procedures.

A customer’s refusal or failure to pay a charge properly payable by the customer does not automatically create a right to reimbursement of shipping, customs, return-to-sender or other reasonable costs already incurred by CANNAE, to the extent permitted by applicable law.

DELIVERY DELAYS AND EVENTS OUTSIDE CANNAE’S CONTROL

Delivery may be affected by:

* Customs procedures;
* Carrier disruption;
* Weather;
* Natural events;
* Public holidays;
* Government action;
* Regulatory inspection;
* Transportation disruption;
* Civil emergencies;
* Major telecommunications failures;
* Third-party cyber incidents; or
* Other circumstances outside CANNAE’s reasonable control.

CANNAE will comply with obligations imposed by applicable law but does not guarantee an estimated delivery date where delay results from circumstances outside CANNAE’s reasonable control.

VISIBLY DAMAGED PARCELS

Where reasonably possible, customers should photograph visibly damaged shipping packaging before opening the parcel.

The customer should retain the product and relevant packaging and promptly contact CANNAE Customer Care at support@cannaeuae.com.